At Jardinove, we nurture your gardening experience with the same care we give to our plants. Our shipping and returns policies are designed to ensure your complete satisfaction while maintaining the quality of our botanical products.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia). Please review our shipping options below:

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Shipping fee: €12.95
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over €50
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your Jardinove purchase. If you’re not happy with your order, we offer a simple and transparent return and exchange policy.

Eligible Products

Most products can be returned or exchanged within 15 days of receipt, provided they are:

  • In their original condition
  • Unused
  • In their original packaging

Non-Returnable/Non-Refundable Products

To ensure the quality and freshness of our plants, the following products cannot be returned or exchanged:

  • Bulbes à fleurs (Flower bulbs): Due to their perishable nature once shipped
  • Plantes vivaces (Perennial plants): These are carefully selected and prepared for immediate planting

Return/Exchange Process

Step 1: Submit a Request

Contact our customer service at [email protected] within 15 days of receiving your order. Use the following template to facilitate your request:

Subject: Return/Exchange Request – [Order Number]

Email Body:
Hello Jardinove Team,

I would like to return/exchange an item from my order #______.
Reason for return: ______
Item concerned: ______
Quantity: ______

I confirm that the item is in its original condition, unused, and in its original packaging.

Best regards,
[Your Name]
[Your email address associated with the order]

Step 2: Receive Return Authorization

Our team will email you with a Return Merchandise Authorization (RMA) number and instructions within 2 business days.

Step 3: Ship Your Return

Carefully package the item in its original packaging with all accessories and documents. Clearly mark the RMA number on the package. Ship to:

Promos Jardinove Magasin Retours – RMA #[number]
65 Avenue de Hambourg
Marseille, FR 42742

Step 4: Return Processing

Once your return is received and inspected (typically within 5 business days), we will notify you via email about the status of your refund or exchange shipment.

Refunds

Refunds will be processed within 5 business days after your return is approved. The credit will be applied to your original payment method:

  • Credit cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
  • PayPal: 24-48 hours

Important Notes:

  • Original shipping fees are non-refundable
  • For international returns, return shipping costs are the customer’s responsibility

Exchanges

To exchange an item, follow the same process as for a return. Once your return is approved, we will ship the new item. Shipping fees for the replacement item will be your responsibility unless the exchange is due to our error.

Gardener’s Advice

Before planting, carefully inspect your plants. If you notice any issues, contact us immediately with photos so we can best assist you.

For any questions regarding our shipping or return policies, please don’t hesitate to contact our customer service at [email protected].

Happy gardening!
The Jardinove Team 🌱